Return Policy

At Meraki Suds, we take pride in offering our customers high-quality organic soap and hair oil products that are crafted with care and attention to detail. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your Meraki Suds product, we have a straightforward return policy to ensure your peace of mind.

30-Day Return Policy:

We offer a 3-day return period from the date of delivery for all Meraki Suds products. If you are not entirely satisfied with your purchase, you may return it within 3 days for a refund or exchange. Here's how the process works:

Eligibility:

  1. To be eligible for a return, the product must be in its original condition, unopened, unused, and in the original packaging.
  2. You must provide proof of purchase, such as your order number or a valid receipt.
  3. Returns are only accepted for products purchased directly from merakisuds.com. If you purchased our products from a third-party retailer, please contact them for their return policy.

How to Initiate a Return:

  1. Contact our customer support team at contact@merakisuds.com within 3 days of receiving your order.
  2. Please include your order number, the reason for your return, and whether you would like a refund or exchange.

Return Process:

Once we receive your return request, we will provide you with a return authorization and instructions on how to send the product back to us. Please follow these instructions carefully to ensure a smooth return process. It is the responsibility of the customer to cover the cost of return shipping.

Refund or Exchange:

Upon receiving your returned item and inspecting it, we will notify you via email regarding the approval of your refund or exchange.

  1. Refund: If you requested a refund and your return is approved, the refund will be processed to your original method of payment. Please allow up to 7-10 business days for the refund to appear in your account.

  2. Exchange: If you requested an exchange and your return is approved, we will ship the replacement product to you. Please note that if the product you want in exchange has a different price, you may need to pay the price difference or receive a partial refund.

Damaged or Defective Items:

If you receive a damaged or defective product, please contact us at contact@merakisuds.com within 3 days of receiving your order. We will provide instructions for returning the item, and we will replace it at no additional cost to you.

Contact Us:

If you have any questions or concerns about our return policy or need assistance with a return or exchange, please do not hesitate to reach out to our customer support team at contact@merakisuds.com.

We appreciate your trust in Meraki Suds, and we are committed to providing you with exceptional organic soap and hair oil products and outstanding customer service. Thank you for choosing Meraki Suds.

Last updated: 22-10-2023

Note: Please ensure you keep a copy of the return policy for your reference, as the terms and conditions are subject to change without prior notice.